We provide care for:

• Cats – skilled medical and surgical care
• Dogs – skilled medical and surgical care
• Rabbits & Birds – initial care and stabilisation, with specialist consultation as needed
• Wildlife – initial assessment and care in partnership with wildlife carers

If your pet species isn’t listed, please call us — we can usually recommend an appropriate specialist clinic.

You can book an appointment by:

• Calling our reception team on (03) 9555 4808
• Booking online through our website

If it’s an emergency, please come straight down — phoning ahead is helpful.

Yes — we work closely with clients who have pet insurance.

• We can explain how insurance works
• All invoices and documents are provided for claims
• GapOnly claiming is available
• Please bring your insurance details if you’re a new client
• We can help clarify whether a procedure may be covered

We offer gap-only billing for eligible pet insurance claims, and payment is required at the time of service to keep our consult and treatment process efficient and seamless.

Please bring:

• Cats in a secure carrier (ideally covered); dogs on a lead
• Any previous medical records
• Medications your pet is currently taking, including wormers
• Your preferred contact details (your best mobile number, address, email)
• Pet insurance details (GapOnly available)
• A favourite toy/blanket if your pet is staying for the day

Your first consultation is 30 minutes, allowing time for history-taking, discussion, and a full health check. If your pet is having an emergency, come directly to the clinic — calling ahead helps but isn’t required.

Yes.

Location: 328 South Rd, Hampton East VIC 3188
Get directions on Google Maps — or — Get directions on Apple Maps

With clear blue-and-white veterinary signage, free onsite parking accessible from both sides of South Road, a safe rear-hospital driveway for fast reception access, and staff ready to assist, we make getting your pet in and out of the vehicle quick, calm and seamless.

Our front door opens automatically when it detects dogs, otherwise simply press the green button to enter. Let reception know you’ve arrived and our team will guide you in.

Dogs are weighed and microchips scanned on arrival, while cats remain calm in their carrier, ideally covered or with a light blanket over the top for added comfort.

We offer separate cat and dog waiting areas, and if reception becomes busy or noisy, we may take you straight into a consult room to keep the environment stress-free for your pet.

Most first appointments take 30 minutes, during which we will:

• Discuss your pet’s history, lifestyle, and concerns
• Perform a thorough physical examination
• Explain findings clearly
• Recommend any diagnostics or preventive care

You may receive an optional pre-visit history form to improve efficiency.

Yes — many clients do. Call (03) 9555 4808 or book online and select your preferred vet.

Routine appointments are typically booked a few days in advance, with same-day visits offered whenever possible, while emergencies are always prioritised, and our multiple consult rooms allow us to handle a high caseload efficiently.

If you’re running late, call reception—we’ll do our best to still see you or arrange a reschedule, and if you need to cancel, please provide as much notice as possible so we can offer your appointment to another patient.

Yes — please call (03) 9555 4808 to check availability.

Yes. Please bring previous records, X-rays, and test results, or ask your former vet to email them beforehand.

Yes, all procedures and surgeries include a pre-treatment estimate, and if the treatment plan changes, we’ll update you right away to discuss options. We’ll also arrange a secure digital consent form for you to review and sign before any work is performed.