Pricing
Payment Options
We accept all major credit cards (excluding American Express), debit cards, and cash.
There are no additional fees for using a credit card.
GapOnly® Payments
As a GapOnly® vet partner, we offer on-the-spot claims for eligible pet insurance policies through GapOnly®. This means you only pay the gap amount (the difference between the vet fee and your insurance benefit) at the time of payment.
- Claims through GapOnly® must be processed during their business hours.
- To avoid delays, please notify our Customer Service Team at check-in if your pet is insured with a GapOnly® partner.
- Learn more at gaponly.com.au.
Pet Insurance (Non-GapOnly® Providers)
If your insurer is not partnered with GapOnly®, full payment is required at the time of your visit. You can then lodge a claim directly with your insurer.
- For some insurers, we can submit electronic claims on your behalf.
- If direct lodgement isn’t available, we will provide your invoice and vet notes to assist with your manual claim submission.
Important Information for Insurance Claims
For all insurance claims, GapOnly® or otherwise, please provide:
- Your pet’s insurance policy number
- The start date of the policy
Payment & Admission Terms
- Consultations and Discharges: Full payment is required at the time of your visit.
- Orthopaedic Surgeries: A 50% deposit of the total surgery cost is required at least 24 hours before the scheduled procedure.
Got any questions about our Pricing and Payment Options?
Reach out to the friendly reception team at Moorabbin Veterinary Hospital and they’ll aim to respond to you within 24 hours.
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