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Booking FAQs

What is the process for new patients at your clinic?

If you are new to our clinic you can book online through our Customer Registration portal, or you call our friendly reception team on 03 9555 4808 to make an appointment.

If you are booking online, try to add as much information about the reason for your visit.

If you have been to other vets previously it would be a good idea to have these records transferred.

This is usually as easy as asking your previous Vet to transfer the medical records to reception@moorabbinvet.com.au.

This information can help the vet understand your pets health background and ensure they receive the appropriate care.

Please arrive 10 minutes before your appointment so we can make sure we have all the information required to give you and your furry friend the best care.

Is there parking available at the clinic?

Yes, we have free parking out the back of our clinic!

The driveway entrance is in between our Vet clinic and the Terry White – Barts the chemist.

What payment methods do you accept?

We accept cash and all Visa and Mastercards.

Did you know you can access the GapOnly® payment service at our clinic if your pet has a policy with a GapOnly® pet insurance partner?

To check if your pet insurance policy offers GapOnly®, head to the GapOnly portal.

Can I book an appointment for multiple pets at the same time?

Yes, you definitely can bring in multiple pets at the same time.

Phone reception on 03 9555 4808 and they will find the right appointment for you, or you can do this through online booking.

What if my pet is anxious or aggressive at the vet?

If your pet tends to get anxious or aggressive at the vet, it is important to let us know beforehand.

In that way, we get your pet in a quiet room as soon as possible, and it allows our staff an opportunity to help your pet relax.

Occasionally, we provide medication to help make the visit as stress-free as possible for your pet.

What should I bring to my pet’s appointment?

If you are booking online, please provide as much information about the reason for your visit.

Bring your vaccination records if you have them.

We also kindly ask that you keep your pet restrained during the appointment.

This helps us provide the best possible care for your furry friend and helps keep them safe!

How early should I arrive before my scheduled appointment?

It’s generally a good idea to arrive 10 minutes before your scheduled appointment.

This should give you enough time to check in, fill out any necessary paperwork and help your pet settle in before the appointment starts.

Visit your Online Pet Portal to make sure all the details are up to date.

Can I check out my contact details, my pet's details and reminders?

Yes, you can check your pet’s details, reminders and your contact details on your Online Pet Portal.

If you wish to have your Pet’s vaccination card updated, then please bring it along to your visit.

How do I cancel or reschedule my appointment?

You can always change or cancel your appointment if you are booking online, or you can call our friendly reception staff on 03 9555 4808.

Are emergency appointments available, and how do I book one?

Yes, if your animal needs urgent care please call reception on 03 9555 4808 where one of our knowledgeable staff can help triage over the phone and give immediate advice.

If it is outside our clinic hours please call Animal Emergency Centre (Moorabbin) on 03 9532 5261.